Need Assistance?

We are available weekdays, from 5:30 a.m. to 3:30 p.m., Pacific Standard time.
For Investment Advisors
For password resets or if you need assistance with Systems Access, you can contact us by phone, fax or e-mail:
  • Phone: 1-888-667-2145, Option 1
  • Fax: 1-888-670-4836
  • Email for Assistance: Annuity_Ops@gwl.com
For Fax and E-mail: Please include your name, daytime phone number and a synopsis of your issues or concerns so we may answer your questions quickly and accurately.
For Schwab Annuity Sales Representatives, please call 888-667-2145 or fax or email us at the numbers indicated above.